Privacy Policy

Effective Date: April 29, 2025

At AutoRapid Assist, your privacy is not just a policy—it's a principle. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you interact with our website, request a roadside assistance service, or contact us through any of our communication channels including WhatsApp.

1. What Information We Collect

Identity Information: Full name, mobile number, and email address (if provided).
Vehicle Details: Vehicle type, registration number, and basic condition status.
Location Data: Real-time GPS or manually shared location to dispatch assistance quickly.
Service History: Records of past service requests and resolutions for quality tracking.
Technical Data: IP address, browser type, operating system, device information, and site usage metrics.

2. How We Use Your Information

We only use your data for the following clearly defined purposes:

To respond to emergency assistance requests and dispatch services.
To identify your vehicle and ensure appropriate technician response.
To verify your identity and communicate regarding your service.
To maintain service logs for audits, legal purposes, or quality improvement.
To notify you of important changes, promotions, or service feedback (if opted in).

3. Data Retention

We retain your data for as long as necessary to fulfill the purpose for which it was collected or to comply with legal, tax, or regulatory requirements. You can request deletion at any time if there are no outstanding obligations or open service cases.

4. Data Sharing Policy

We do not sell, rent, or trade your personal information. It is only shared internally with our verified staff or third-party vendors (e.g., payment processors) who are contractually obligated to protect it and only use it for service-related execution.

5. Security Practices

We use industry-standard security measures such as SSL encryption, access control, and firewalls to protect your data. While no system is 100% secure, we regularly review and upgrade our practices to reduce risk.

6. Your Rights

You have the right to access, correct, or delete your personal data. To exercise these rights, email us or contact us via WhatsApp. We respond to all verified requests within 5 business days.

7. Use of Cookies

Our website uses minimal first-party cookies for analytics (like visitor count and bounce rate). These cookies do not collect personal data and are only used to improve site performance.

8. Children's Privacy

Our services are intended for adults. We do not knowingly collect data from children under the age of 13. If we become aware of such data, it will be deleted immediately.

9. Changes to This Policy

We may update this Privacy Policy to reflect changes in the law or our operations. All changes will be posted with an updated effective date. Continued use of our services implies acceptance of these updates.

10. Contact Information

For questions, concerns, or data access requests, contact us at:
AutoRapid Assist
Prymid Urban Homes, Shop 2 & 3, Sector 72, Gurugram, Haryana – 122002
Phone/WhatsApp: +91 9639012379